Privacy Policy
Your privacy and data protection are fundamental to our service
Introduction
At epeir, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our digital platform for managing online subscriptions, mobile top-ups, and digital services.
By using epeir services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
- Account registration details (name, email address, phone number)
- Payment information and billing addresses
- Mobile service provider details and account numbers
- Transaction history and service usage patterns
Technical Information
- Device information (IP address, browser type, operating system)
- Usage analytics and platform interaction data
- Location data (when permitted) for service optimization
How We Use Your Information
Service Delivery
Processing eir mobile top-ups, managing subscription services, and providing balance tracking functionality.
Account Management
Creating and maintaining user accounts, authentication, and customer support services.
Platform Improvement
Analyzing usage patterns to enhance user experience and develop new features.
Communication
Sending service notifications, transaction confirmations, and important updates.
Data Protection & Security
We implement industry-standard security measures to protect your personal information and financial data. Our security framework includes:
Encryption
End-to-end encryption for all data transmission and storage
Access Control
Strict access controls and multi-factor authentication
Monitoring
Continuous security monitoring and threat detection
Data Sharing and Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
Your Rights and Choices
Under applicable data protection laws, including GDPR, you have the following rights regarding your personal data:
Right to Access
Request copies of your personal data we hold
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Data Portability
Receive your data in a portable format
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:
- Remember your preferences and login status
- Analyze platform usage and performance
- Provide security features and fraud prevention
- Personalize content and service recommendations
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of account + 2 years |
| Transaction Records | 7 years (regulatory requirement) |
| Usage Analytics | 2 years |
| Marketing Communications | Until of consent |
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Data Protection Officer
privacy@epeir.com
+353 1 234 5678
Dublin, Ireland
Response Time
General inquiries: 48 hours
Data requests: 30 days
Security issues: 24 hours